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Privacy Policy

How Hood Doctors collects, uses, and protects your information.

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Effective Date: July 13, 2026 Last Updated: July 13, 2026 Hood Doctors ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://hooddoctors.com or otherwise interact with us through our website and related services. By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information. Information You Provide You may provide information to us when you: • Submit a contact, quote, or inquiry form; • Communicate with us by email, telephone, text message, or other means; or • Participate in surveys, promotions, or other website features we may offer. This information may include: • Your name; • Email address; • Telephone number; • Company or business name; • The contents of messages or inquiries you send us; and • Any other information you choose to provide. Information Collected Automatically When you use our website, we and our service providers may automatically collect information such as: • Internet Protocol address; • Browser and device type; • Operating system; • Referring and exit pages; • Pages viewed and links clicked; • Dates and times of visits; • Approximate geographic location; • Website usage and interaction information; • First-party local storage data, such as a visitor identifier, referrer, landing page, pages visited during your session, and related visit metadata; and • Cookie, pixel, and similar technology identifiers. Information From Other Sources We may receive information from third parties, including service providers, analytics providers, and publicly available sources.

2. How We Use Information

We may use the information we collect to: • Operate, maintain, and improve our website and services; • Respond to questions, requests, and customer-service inquiries; • Process service requests and provide requested products or services; • Send administrative, transactional, or service-related communications, including text messages where you have opted in; • Measure website traffic, performance, and engagement; • Detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity; • Protect our rights, property, users, and business operations; • Comply with legal obligations; and • Carry out any other purpose disclosed when the information is collected.

3. Cookies and Similar Technologies

We may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and support analytics activities. Cookies may include: • Essential cookies, which are necessary for the website to function; • Preference cookies, which remember your settings; and • Analytics cookies, which help us understand how visitors use the website. We also use first-party local storage to record visit-related information, such as referrer, landing page, pages viewed, and a visitor identifier used to associate contact form submissions with prior website activity. You may be able to control cookies through your browser settings. Disabling cookies or clearing local storage may affect the operation of certain website features.

4. Analytics Services

We may use third-party analytics services, such as Google Analytics 4, to help us understand website traffic and usage when analytics scripts are enabled on our website. Your ability to control these technologies depends on your browser settings and any privacy controls offered by the analytics provider.

5. How We Disclose Information

We may disclose information to the following categories of recipients: Service Providers We may provide information to vendors that perform services for us, including website hosting, cloud storage, analytics, email delivery, customer support, security, and professional services. Business Partners We may disclose information to business partners when necessary to provide a product, service, promotion, or integration requested by you. Legal and Safety Purposes We may disclose information when we believe doing so is necessary to: • Comply with a law, regulation, subpoena, court order, or legal process; • Respond to lawful requests from public authorities; • Enforce our agreements or policies; • Detect, prevent, or investigate fraud, security issues, or unlawful activity; or • Protect the rights, safety, and property of the Company, our users, or others. Business Transactions Information may be transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction. SMS and Mobile Opt-In Data Mobile opt-in, SMS consent, and phone numbers collected for text messaging will not be sold or shared with third parties or affiliates for their marketing purposes. With Your Direction or Consent We may disclose information for other purposes with your direction or consent.

6. Sale and Sharing of Personal Information

We do not sell personal information for monetary compensation. We also do not knowingly share personal information for cross-context behavioral advertising as those terms may be defined under applicable privacy laws.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services, maintain business and transaction records, resolve disputes, enforce agreements, meet legal obligations, and protect against fraud or abuse. Retention periods vary depending on the nature of the information, the purpose for which it was collected, and applicable legal requirements.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or electronic storage is completely secure. We therefore cannot guarantee the absolute security of your information.

9. Your Choices

Marketing Communications If you receive promotional emails from us, you may unsubscribe by following the unsubscribe instructions included in those messages. We may continue to send non-promotional communications, such as messages concerning transactions or customer-service requests. SMS Communications If you have opted in to receive text messages from us, you may opt out at any time by replying STOP to any message we send. After you opt out, we may send a one-time confirmation message. For help with text messages, reply HELP or contact us using the information in Section 17. Cookies and Local Storage You may manage cookies through your browser settings. You may also clear local storage through your browser. Updating Your Information You may contact us to request that we update or correct information you have provided to us.

10. Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to request that we: • Confirm whether we process your personal information; • Provide access to personal information we maintain about you; • Correct inaccurate personal information; • Delete certain personal information; • Provide a portable copy of certain information; • Limit or object to certain processing; • Opt you out of the sale or sharing of personal information; • Opt you out of targeted advertising; or • Restrict certain uses of sensitive personal information. You may submit a request by contacting us at info@hooddoctors.com or through our contact form at https://hooddoctors.com/contact. We may need to verify your identity before completing a request. You may also be permitted to use an authorized agent to submit a request on your behalf. We will not unlawfully discriminate against you for exercising an applicable privacy right.

11. California Privacy Notice

This section applies only to the extent that the California Consumer Privacy Act, as amended, applies to our activities. California residents may have rights to know, access, correct, and delete personal information, as well as rights to opt out of certain sales, sharing, or uses of personal information. The categories of personal information we may collect are described in Section 1. The business and commercial purposes for collecting and using that information are described in Section 2. The categories of recipients to whom information may be disclosed are described in Section 5. To exercise an applicable California privacy right, contact us at: Email: info@hooddoctors.com Web form: https://hooddoctors.com/contact Telephone: 800-613-1210

12. International Visitors

If you access our website from outside the country in which we operate, your information may be transferred to, stored in, or processed in countries whose privacy laws may differ from those in your jurisdiction. Where required by applicable law, we use appropriate safeguards for international transfers of personal information. Visitors in the European Economic Area, United Kingdom, or Switzerland may have additional rights regarding access, correction, deletion, restriction, objection, portability, withdrawal of consent, and complaints to a data-protection authority. Where applicable, our legal bases for processing may include: • Performance of a contract; • Compliance with a legal obligation; • Our legitimate business interests; • Protection of vital interests; and • Your consent. You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect processing that occurred before consent was withdrawn.

13. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so that we can investigate and, where appropriate, delete the information.

14. Third-Party Websites

Our website may contain links to websites, services, or applications operated by third parties. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review the privacy policies of third-party services before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Last Updated" date at the top of this page. Material changes may also be communicated through the website or by other appropriate means.

16. SMS Text Messaging Terms

This section describes how Hood Doctors communicates by SMS when you opt in to receive text messages from us. SMS Consent and Sharing The information, including phone numbers, obtained as part of the SMS consent process will not be shared with third parties or affiliates for their marketing purposes. Types of SMS Communications If you have consented to receive text messages from Hood Doctors, you may receive messages related to the following: • Service scheduling and appointment reminders; • Follow-up messages regarding quotes, inquiries, or service requests; • Billing or payment inquiries; and • Emergency or 24/7 service updates. Example: "Hello, this is Hood Doctors with a reminder about your scheduled hood cleaning service at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging from Hood Doctors at any time." Message Frequency Message frequency may vary depending on the type of communication and your relationship with us. Message and Data Rates Standard message and data rates may apply depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally. How to Opt In You may opt in to receive SMS messages from Hood Doctors in the following ways: • By submitting an online form with the SMS consent checkbox selected; or How to Opt Out You can opt out of receiving SMS messages at any time by replying STOP to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list using the contact information in Section 17. Help If you are experiencing issues with text messages, reply HELP to any message we send. You may also contact us at 800-613-1210 or https://hooddoctors.com/contact. Optional Participation If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms and you can decline SMS opt-in during other interactions. Standard Messaging Disclosures • Message and data rates may apply. • You can opt out at any time by texting STOP. • For assistance, text HELP or visit our Privacy Policy at https://hooddoctors.com/privacy-policy and SMS Terms at https://hooddoctors.com/privacy-policy#sms-text-messaging. • Message frequency may vary.

17. Contact Us

Questions or requests concerning this Privacy Policy may be directed to: Hood Doctors 1941 N Gaffey St, Suite C San Pedro, CA 90731 United States Email: info@hooddoctors.com Telephone: 800-613-1210 Website: https://hooddoctors.com